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Information About Returns

If for any reason you are not completely satisfied with your Kerastase purchase, please contact email and simply return the purchased products within fourteen (14) days of the delivery. 

We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at The carrier will be notified and the damaged package and the damaged items will be replaced.